Business Process Outsourcing (BPO) is the investment strategy for sourcing best practice process capabilities end to end along the business value chain.

Outsourcing reduces overhead. There is a remarkable savings on manpower and training BPO project costs. It improves efficiency, speed and service and at the same time increases customer satisfaction.

Outsourcing allows the management to offload non-core functions and thus management can focus on strategic thinking, process reengineering and managing trading partner relationships.

MI’s BPO model leads to bringing together the best quality services, products and people. Businesses can leverage the provider's extensive investments in technology, methodologies and people and thereby can get access to specialized skills.

FRONT OFFICE PROCESS SUPPORT

Sales & Marketing
• Order Entry
• Replenishment
• Product/Service Sales
• Market Research
• Customer Satisfaction Tracking
• Post Sales Service

Technical Help Desk
• L1, L2, L3 Support
• Ticket Management
• Product Installation
• Remote Diagnostics
• Troubleshooting

Collection Services
• Early Collection
• Past Due Collection
• Non Sufficient Funds Check Processing

Inquiry Processes
• Billing Inquiry
• Credit Checks
• Authorization
• Telemarketing
• Verification
• Customer Inquiries

BACK OFFICE PROCESS SUPPORT

Accounting
• Accounts Payable
• Accounts Receivable
• General Accounting

Human Resource Services
• Employee Help Desk
• Payroll
• Recruitment
• Resume Management

Transaction Processing
• Account Management
• Application Capture
• Claims Processing
• Medical Billing
• Mortgage Account Management

Order Management
• Data Capture
• Order Processing
• Pricing Calcluation
• Customer Data Management
• Order Tracking

For any of your Business Process Outsourcing related queries or requirements; please feel free to Contact us. We are most happy to serve your needs and answer all your doubts.

To know more about our organization, you can visit "About Us" web page. Please feel free to browse through "Services" section to know more about our range of IT Service offerings.

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